Shipping policy

Shipping & Returns

Shipping

Shipping fees are calculated at checkout based on your location and order contents.
All orders are shipped with tracking information.
Orders are typically processed within 1–3 business days.

Free Shipping

Hong Kong — Free shipping on orders over HKD 800
Asia — Free shipping on orders over HKD 900
International — Free shipping on orders over HKD 1,000

Delivery Times

Standard Shipping: 5–7 business days
Express Shipping: Available at checkout for selected regions

Please note that delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, or peak periods.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer.

UPON ECLIPSE is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is entered correctly at checkout.

If an order is returned due to:

incorrect address
failed delivery attempts
unclaimed parcels

additional shipping fees may apply for redelivery.

Returns

We hope you are satisfied with your purchase. If not, returns may be requested within 14 days of delivery.

Return Eligibility

Returned items must:

be unworn and unused
be in original condition
include original tags and packaging
be free from stains, odors, makeup, or damage

Items that do not meet these conditions may not be accepted for return or refund.

To Request a Return

Please contact:

uponeclipse@gmail.com

Include:

your order number
the item(s) you wish to return
the reason for your return

Returns sent without prior approval may not be accepted.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Original shipping fees are non-refundable.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note:

shipping fees are non-refundable
banks or payment providers may require additional processing time
refunds may be refused if returned items do not meet our return conditions

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue so we can resolve it as quickly as possible.

Need Help?

For shipping inquiries, tracking updates, or return support, contact: