Shipping & Returns
Shipping
- Shipping fees are calculated at checkout based on your location and order contents.
- All orders are shipped with tracking information.
- Orders are typically processed within 1–3 business days.
Free Shipping
- Hong Kong — Free shipping on orders over HKD 800
- Asia — Free shipping on orders over HKD 900
- International — Free shipping on orders over HKD 1,000
Delivery Times
- Standard Shipping: 5–7 business days
- Express Shipping: Available at checkout for selected regions
Please note that delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, or peak periods.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer.
UPON ECLIPSE is not responsible for delays caused by customs processing.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is entered correctly at checkout.
If an order is returned due to:
- incorrect address
- failed delivery attempts
- unclaimed parcels
Additional shipping fees may apply for redelivery.
Returns
We hope you are satisfied with your purchase. If not, returns may be requested within 14 days of delivery.
Return Eligibility
Returned items must:
- be unworn and unused
- be in original condition
- include original tags and packaging
- be free from stains, odors, makeup, or damage
Items that do not meet these conditions may not be accepted for return or refund.
To Request a Return
Please contact:
Include:
- your order number
- the item(s) you wish to return
- the reason for your return
Returns sent without prior approval may not be accepted.
Return Shipping
- Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note:
- shipping fees are non-refundable
- banks or payment providers may require additional processing time
- refunds may be refused if returned items do not meet our return conditions
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue so we can resolve it as quickly as possible.
Need Help?
For shipping inquiries, tracking updates, or return support, contact:
Our team typically responds within 1–2 business days.